ISLAMABAD :The Capital Development Authority (CDA) is undertaking several reforms in the Estate Management Directorate for improvement and better service delivery.
Member Administration and Estate, Amer Ali Ahmed directed the Land Directorate to ensure transparency and prompt redressal of grievances of general public, said a press release issued here today.
He said that it has been observed that people are running from pillar to post particularly in the Estate Affectees Section and there is a need for immediate and prompt disposal of their cases or complaints on merit.
It was pointed out that delay in holding of Allotment Scrutiny Committee (ASC) meetings causes inconvenience to public as well as results in corruption.
To streamline the matters, the Director General Land Management, Nadim Abro was directed to upload all data of pending ASCs on computer within a week time, which will be accessible on internet for transparency, said Member Administration and Estate.
He directed that he will call the meetings on weekly basis while the agenda would be generated randomly through computer software.
The Information Technology Directorate of CDA assured that this exercise will be completed within one week.
Previously ASC meetings were held arbitrarily; however, with the introduction of the new system, now the process will become transparent and efficient. Member Administration and Estate directed for the establishment of a help line at One Window Directorate for redressal of grievances of the visitors and affectees.
Member Administration and Estate also directed the officers of Building Control Section (BCS) and Enforcement Directorate to strictly comply with rules and regulations regarding Non-Conforming use as well as encroachments in the Federal Capital.
He further directed for a stern action against the violators and encroachers without fear or favour.
He warned the officers that there should be no complaints of harassing the residents or any sort of extortions.