Pakistan Post to expand computerized counter system

ISLAMABAD: Pakistan Post has implemented computerized counter system at all 83 General Post Offices (GPOs) across the country.

Keeping in view the long-term benefits and success of this phase, Pakistan Post desired to expand this project to other locations including 764 double handed post offices, 1779 single handed post offices and 318 night post offices.

Senior officials of Pakistan Post told APP that improvement in the quality of service to the customers has been a prime objective of all such directions, adding that counter computerization is one of the efforts in this decision.

The officials further said that due to technological development and the changing needs of the customers it is imperative that the postal services becomes competitive and improve its quality of service through the meaningful use of information technology by computerization counters.

“The experience of implementing the system at major GPOs has revealed that same has significantly contributed towards reducing the customers handling time, improved quality of service and increase the overall productivity of staff” the officials remarked.

They said that project will have no effect on the master plan of the cities mentioned above since no extra buildings or infrastructure will be required, adding that the system would be established on the existing premises of the Post Offices.